Tile Marble Granite          
Natural Stone Tiling & Repair | Potters Bar | Hertfordshire 
0744 860 9340            


Tile installation and repair. Grout restoration and maintenance
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Tiler vs Tile Contractor

Posted on October 15, 2021 at 5:30 AM Comments comments (0)

I have been often asked what is the diffrence between a tiler and a tile contractor. A tiler usually works for someone else vs a tile contractor that hires tilers. A tile contractor has been in business for a longer period of time, hires subcontractors, tilers etc.. It does not necessarily mean that the tile contractor is the best, no. I have repaired tons of jobs done by reputable contractors. They have messed up the job to the point where they could not find the answer. You don't want to know what's out there in the tiling industry. They all claim they are the best, all that until the job fails. The tiler on the other hand, keeps on working for the contractor, and there is always a reason why. Most of them tilers do not know the trade well enough to go on their own. They try a way out, doing so they underbid jobs thinking that's the right way, right price, etc.. Most of these guys go cheap on their labor and mess up the jobs. On the other hand the home owner likes the price and hires them. All that to find out that the tiler does not deliver the job, just half way up, just like the price. You get half price quotation, then the tiler deliveres the job just half way up. You would have to hire someone else to finish or to repair the job. 

Contractors speaking: they do the same, in part because they never do the work themselves, they hire subcontractors, some of them hire these tilers. By doing so, their jobs ends up failing. 

Back to tilers, on why the tiler keeps on working for the tile contractor? Big question here. Answer is, they do not know the trade. After 20 years on the job, the contractor still have to tell them how to do their job and what needs to be done. They never learn. Simple as that!

Being a tiler is not as easy as it looks. It takes years of practice, the trade has it's ups and downs of course. Many of you ask what is the big deal about being a tiler? It s just tiles, you throw them down like no other, in and out kind of job etc.. Easy thing. Well, I would say not so easy. To learn more about the tiling trade, go to my website, pay attention to those pictures and get an idea of what you might be up against with traders that claim they can do it.


Water damaged shower repair

Posted on October 4, 2021 at 4:25 PM Comments comments (0)

I am currently working on a water damaged shower repair. It is a 20 years old marble shower that failed. It was totally improper installed. The water leakage was so bad that it was damaging the ceiling down below. Been on the job for over two weeks now, keep on working on it. After 20 visits to the property the shower was reinstated, fully waterproofed. Customer very happy!

Hiring the wrong guy to fix a water damaged property

Posted on October 4, 2021 at 3:10 AM Comments comments (0)

Some years ago, I contracted a water damaged bathroom. It was an old building, done by the Counsil. It turned out there was water leaks from the appartment upstairs. Everytime the neighbour would use the bathroom/shower, my client would get water leaks that eventually ruined the bathroom. It had to be redone from scratch. Now in order to guarantee the work, we ordered the client to deal with the owner upstairs, and put a stop to all that water leakage that was coming from the apartment above. Done deal, they agreed on urgently fixing the bathroom upstairs. Neighbour was in so rush to get the work done, couldn't wait and ended up hiring in rush, in other words, the wrong guy.So, both bathrums were done at the same time. In a 12 month period, my client got another huge water damage hole in the ceiling from the appartment upstairs. The builder keeps on coming back to play with silicone as it is just a silicone matter. Well, dear builder, house owner, silicone does not fix water damage, unless you stop using the bathroom/shower/bath. On the other hand, my client does not have any complaints from the neighbours below. That means, we properly fixed the client's water damage bathroom. 

Bad tiling jobs posted online

Posted on October 3, 2021 at 6:10 PM Comments comments (0)

-Here are some examples of bad tiling jobs posted online. Some of these jobs do not make it to 6 months, it is quite shocking!

Another good example of hiring the wrong guy for the job. These mistakes could have been avoided from the start. 

Shower leaking into room below

Bathroom fitter Bathroom Repair

1 hour ago Oct/4/2021

Ref. 9781328


''Find source of the leak, fix and make good''.


Hampstead, NW3 (6.3 miles away)

Under £500

Ready to hire / Within 2 days

Owner of property

Actually, it is a wetroom not a shower. In order to assess the water leaks, that wetroom would have to be dismantled, not a quick fix. Good luck!

Tiles in kitchen floor are loosen

Tiler | Floor Tiling

Ref. 9756278


My leaving room and kitchen is open plan and the floor are

with porcelain tiles. The tiles are loosen and ''groats'' are cracks

all the time. some tiles make sound when walked on.''

Dear home owner, loose tiles are not an not an easy fix. Doubt it. Good luck!

-Another job that was circulation online some days ago:

This job was posted on the internet days ago. No one wanted to touch the job, including myself.

Tiler | Floor Tiling

Posted 5 days ago Ref. 9736393 

''Hi there, my builder has refurbished the bathroom, but I am not happy with the finish in the shower cabin. Can you please re- do the tiles in there, grout, seal, and install one ceiling post? I need the job started Monday 20 September please.'' 

Homerton, E9 (8.6 miles away)

Ready to hire / Within 2 weeks Owner of property

Sound like a new built wetroom gone wrong. It happens all the time. Little does he/she knows, it will cost the big bucks to repair what the previous builder messed up. Avoid these mistakes by not hiring these guys. Do not give them the slitest chance to prove themselves. These jobs require skills. There is no time to learn on the job. Beware on cheap abor. When the price is too good to be true, think twice, there is always a catch. You cannot get more for less. Pictures posted look horrible.


-This is another tile job that I actually went on to see it in person. It was leaking down below from day one. Clearly cheap labor!

It was a million + property owned by a Cricket player.

Repair, tiling, leak

Bathroom fitter | Bathroom Repair

05/10/2020 REF #8877992


Hertford, SG13 (8.6 miles away)

Open in map

Ready to hire / Urgently


Bathroom had tiled seat installed which was done poorly and leaked from day 1, regulator seems to be leaking also, need tiling repaired too, I have matching spare tiles. Need someone competent

When I told the owner that the wetroom is blown and it was a bad installation, didn't even get to mentioned a figure, the owner got nervous. Did not want to pay attitude. Once I left, I received a text message not to bother quoting the job. No worries, not interested as I sensed he was not a good payer. Dear house owner, to fix a water damaged wetroom will take time, and time is money. Anyways, even Cricket players get screwed, sure the heck he did. Cheap labor gets your wetroom leaking from day one. Good luck! 

-Here is another one that I actually repaired as they customer lived in the same neighborhood


Kitchen tiling

Tiler | Floor Tiling


Potters Bar, EN6 (3.8 miles away)

Open in map

Ready to hire / Within 2 weeks


''Replace loose tiles only fitted 6 months''

-Here is another one that I actually fixed for the customer


Bathroom Shower Tray Re-fit and Tiling

Bathroom fitter | Bathroom Tiling


''Had new Shower Tray installed and tiles at the tray level. Poor quality tiling and grouting.


Need it taken out and re-fitted. The prior job is dripping through the ceiling to the downstairs.


No drama, prior guy provided a refund, his tiler just let him down.''

-Here is another job that I actually took on

Customer posted the job online


''New floor tiles fitted 5 months ago and a few of them makes a noise when stepped on. Possible not enough grout and sounds hollow''.

-Here is another one job that I actually took on

grout and retiling

Tiler | Floor Tiling


22/02/2013 REF #1804996


''looking for someone to help with a simple grouting/retiling in my kitchen. It has been recently done as part of the kitchen refurbish but needs to be redone properly. only a few tiles need to be replaced.''

-This is a job posted way back, remember wanting to see the job before sending out a quotation. The home owner would not want me to visit the property demainding a price over the phone. Good luck with that!

Tiler | Floor Tiling

West Hendon, NW9 (6.4 miles away)

/ Next 2 weeks


100 square m of porcelain tiles. I must mention that I've just recently tiled the whole area of floor with quartz tiles and all came loose therefore I need to either see whether its possible to relay the same quartz tiles or replace them alltogether.

Please note that if you are not a highly experienced tiler, do not bother, as I'm not interested...


This post was posted online , where the builder did all the work himself, more like a family business,''project''

now the entire wetroom leaks, but he cannot comprehend why it leaks, where to look at, and how to identify the water leakage. Asking the forum for help.This is the title '' Incredibly Perplexing Shower Tile Problem '' 

Greetings All, appreciate the expertise existing in this forum.


I am a home remodeler, not a professional, but have done 4 homes completely down to the studs, including many many square feet of tiling floors, wall, ceiling, bathroom.


I have a very difficult problem to diagnose. I have a leaking shower pan/wall (not sure), that essentially is filling up the shower liner "bowl" and overflowing over the top of it, inside the wall cavity. My question is, if the shower was built correctly, would it be normal for water to make it to the pan liner at all?

I have access to the walls on three sides of this shower, so have been able to open them up as part of the diagnosis of this leak. I can see the back side of the plastic sheeting, and near the bottom of the walls, can see the shower liner going down to the floor.


Now, if you point the shower head at floor only, you get no filling of liner bowl, no leakage


If you point the shower head at the seat, within 60 seconds there is filling of the liner bowl (you can feel it like a balloon on back side of wall), and eventually it fills up to top and overflows.


On the shower tile site, I've used a magnify glass and hi power light to look for ANY crack in the grout. Nothing. I've even silicone caulked all corners.



Could anyone make a guess how water is getting into the shower liner so fast?


This guy did other 4 homes prior to this one, the shower was improvized to a wetroom, using improper techniques and materials, thinking that everything he was doing was right and the shower will never leak. Now he cannot find the answer to the water leakage that he created. Asking the world to come on board to give him some advice. 

Don't get me wrong, no one is laughing at this guy. On the contrary , I feel the pain he's going through. I would love to help in a way or another, but I am not there. In order to assess a water damaged property, you have to see it in person. 

Wat I want to point out, building up a wetroom withouth any knowledge of the industry, it is not an easy task. Those jobs are most likely to fail.

How do I spot a bad wetroom job? It goes by the materials and techniques used to build up the wetroom. When I see builders doing their thing thinking that what they do is best, and start improvizing the wetroom, it s a no no win. Why converting a shower into a wetroom? When you can just buy the wetroom kit and proper install it. A properly installed wetroom will not leak. It is a common mistake within the building industry. I run into these jobs all the time. What those builders do not realize is, they leave nothing but water damage behind.

Hiring the wrong guy to deliver a Thassos marble job

Posted on October 3, 2021 at 5:05 PM Comments comments (0)

Back in 2017, I got a call from a potential client, enquiring a price for some marble installation at his appartment in London. Went over there to assess the marble job and talk to the customer, as I always do. It turned out, it was a DIY family project. As they ended up buying ''marble'', they decided to call in a natural stone professional to have it installed. Fair enough!  It turned out, he was in posession of some expensive marble imported from Greece, Thassos Marble'' pure white. I was totally shocked, as I never seen a pure white marble before. Didn't even know it exists.  As we started talking, he mentioned, actually he was looking for three prices, as he did not know anything about the stone industry, he wanted to compare prices. He was talking mitering, I was talking bullnose fabrication. Never miter natural stone tile, I always bullnose fabricate it for a more luxurious style. However, later one he received a written quotation from me. Two weeks down the road, he called back, telling me he received the other two quotations and he is ready to hire. One price was real low, too good to be true, and the other one was in between kind of price. Questionable from a natural stone standpoint. Based on his assessments, my business ''Tile Marble Granite'' was the most experienced in the natural stone installations, yet he was not prepared to pay the price and asked me if I could match the other tiler's price, the in between price. Told him, to just email me the written quotation and let me assess it and see what could be done, but doubt it. He then tells, actually there was no written quotations, one of them quoted over the phone and the other one via text message. None of them bothered to show up at his place to lay eyes on that Thassos pure white marble tile. I reasured him that someone that prices a natural stone job half way down, over the phone,  will not deliver his promises, and that guy will deliver the marble job just half way through, be careful you will get burn. He was promised an up to the sky, high end professional marble job. In that case, I told him, he should go for it, as it is the best price in London town. He ended up hiring the guy. Two months down the road, I received a call from him, asking me if I can go there to his premises to fabricate the marble for him as the chosen tiler could not fabricate anything let alone marble, never done any bullnosing and does not have the right equipment to delived such job. Actually, the hired tiler didn't even know that bullnose fabrication exists. I was shocked, he called to tell me all that after I forewarned him about hiring someone that didn't even botther to visit the premises and quotes over the phone.

This guy was in possesion of one of the most expensive marble in the world, special order from Greece, Thassos marble. Hires someone that didn't even bother to show up at his place to lay eyes on that beautiful marble. Is forewarned about hiring the wrong guy, yet he knowingly hires him based on an over the phone/text quotation, false promises and cheaper rate. This guy hired the wrong guy to deliver one of the most expensive marble in the world job. My answer was ''You hired the wrong guy''

People often hire the the wrong guy for a better price, thinking that they will get more for less. It is not the case, at the end of the day, you always get what you pay for, nothing extra. Beware of cheap labor! 


Beware of Cheap Labour - remember you always get what you pay for.

Posted on May 5, 2015 at 5:20 PM

While many people think they can get more for less, that is not quite accurate. You have to wonder why so cheap. Please remember, at the end of the day, you always get what you pay for and nothing extra. So, beware of cheap labour. It will cost you the big bucks to fix what the cowboy builder messed up. Here is my new page added to my website regarding cheap labor.


Avoid cowboy builders

Posted on December 30, 2014 at 5:10 AM

Here are some tips to avoid a cowboy builder:

Usually these guys cannot deliver their promises. They underbid pros at every level. When the price is half way down, you have to wonder why so cheap. They will deliver the job just half way through, you will end up hiring someone else to fix what they messed up. It is very common. Happenes all the time. 


My new web page regarding cheap labor... https://www.customtilemarblegranite.com/bad-tiling-jobs

Good Craftsmanship

Posted on December 30, 2014 at 5:10 AM

Here are some tips about how to spot a good tile contractor. A good tile contractor should have all the professional tools needed from start to finish the job. Should be able to prepare the surfface prior to tiling. Straighten up the walls and floors when needed using the proper tools and techniques. Be able to set marble, granite and other stones with a narrow grout joint of not wider than 1/16'', ceramics, quarry tile as well, pulling mud-set (screeds, wall and floor), keep the joints straight, fitting the tile, do tight cuts, straight and diagonal layouts, custom design, fireplaces, backsplashes, access panels, building up a shower curb/custom shower pan, window sills. Be knowledgable about subflooring, fabricating bullnose when installing marble and granite, using aluminum trims when need to. Building columns/arches as well. Identifying mistakes, fixing and removing cracked/broken tiles, water leakage repair and grout restoration. Waterproofing showers and wetrooms etc.

If the tiler cannot deliver all these services, that means he is not the right guy for the job. He will not deliver his promises and the craftsmanship will be poor. It happenes all the time. 

Not the way to go

Posted on December 30, 2014 at 5:05 AM

Here are some tips a good tile contractor should never do: never lay tile onto plywood or floorboards, gypcrete gypsum concrete, on top of tiles unless there is room for a proper prep work, on top of vinyl or glue or green board (green drywall) for a shower. It is a must to have a proper subfloor installed prior to tiling. Waterproofing the shower walls are a must do. Although, green board is moisture proof, it is not waterproofed, not good enough for a shower wall. Never use mastik/glue (ready mixed adhesive) on the floors/showers. 

Water damaged repair

Posted on December 29, 2014 at 9:20 AM

Most of my work is water damaged repairs, fixing bad jobs, injecting loose tiles etc.. All of them are improperly done!